Akela Spa of Deadwood

Cancellations, Changes, Late Arrivals & No Shows

 

We value your business and ask that you respect Akela's scheduling policies.  Your spa treatments are reserved just for you and ask should you need to cancel or reschedule, we need to be notified at least 48 hours in advance.

 

Any cancellations with less than 48 hours of notice are subject to a cancellation fee amounting to 50% of the scheduled service. Same day cancellations will be charged 100% if not filled.  Clients who miss their appointments without giving a 48 hour notification will be charged. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time.

All services require a credit card or gift certificate to guarantee a reservation.  You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment. 

 

No Shows will be charged 50% of the service.

 

In regard to changes in your schedule, we do require a 48 hour notice as your time is blocked for this particular service in a specific room.  Product is prepared especially for the scheduled service. When you schedule your appointment with us, you are agreeing to these policies.