SPA ETIQUETTE

 

shutterstock_133843487.pngScheduling

For your convenience appointments may be booked online.  We are always happy to answer your questions about our services, so please call and visit with our front desk attendants.

 

Our Professional Staff

All staff are professionally trained and licensed to ensure the highest quality of service and integrity. Proper draping techniques are always used during massages, body treatments and facials to ensure our guests are comfortable at all times.

 

Cancellations

As a courtesy to the staff and other guests, please provide a minimum of 48 hours advance for individuals(1 week for groups of 3 or more) notice of cancellations or changes. Appointments cancelled in less than the required time will be billed 50% by credit card or gift card. NO shows will be charged for the entire service. There will be no charge if we are able to re-book your appointment with another guest.  In case of late arrival or no show your credit card or gift card will be billed for the service.

 

Age Requirement

To maintain a quiet adult spa environment, spa services and facilities including the outdoor area and locker rooms, are appropriate for guests 16 years and older. Some treatments including Dermal Infusion treatments are available for guests under 16 years old when accompanied by an adult during the service.  Please inquire as to availability.

 

Arrival

Please arrive 20-30 minutes prior to your service to check in and relax.  Akela Spa offers full-service men and women’s locker rooms, Kashwere robes, sandals, towels and grooming amenities.  We invite all our guests receiving services to make full use of our relaxing environment at Akela Spa.  Come early, stay late, bring a book, and relax in our relaxation area.

 

Quiet and Healthy Environment

To ensure a quiet and relaxing environment, please refrain from using cellular phones and electronic devices in the spa.   Our spa is tobacco-free indoors and in the outdoor relaxation area. 

 

Health Considerations

Please inform the spa staff if you have any medical conditions, including pregnancy, sunburn or special needs prior to your treatment. Certain skin care products and waxing are not recommended while using specific prescription medications. If you have allergies, including seaweed, iodine, or nuts, please inform our staff. This will ensure that appropriate products are carefully chosen for you.

 

Gratuities

Gratuities are not included in the price of services. All gratuities for service providers are at the guest’s discretion. In appreciation to the staff for outstanding service, gratuities generally average 15%-20% of the full treatment price.

 

Spa Attire

A locker, robe and sandals will be provided for guests for use at the spa.  Please bring swimwear for use in the Akela Garden.  This co-ed outdoor area has 2 hot tubs, steam room, dry sauna housed in a tipi, and far infrared sauna. 

 

605-578-1180